Delivery & Returns
Find out about the ways we deliver here …
Our warehouse located in Leyton East London will contact you when your order is available for collection; for in stock items this is within 5 days of your order date, items not held in stock will be within 5 working days of arrival at our warehouse (see product page for indicative lead times).
Remember to bring your confirmation email & ID with you as proof of purchase and verification.
Please note, large items, such as sofas and large tables, are excluded from our Click & Collect service. If you have any question regarding this service, please call our Customer Service team on 020 8539 0275 or e-mail us at info@rm-interiors.co.uk
The typical delivery window is 24 hours from the day your items arrive at our warehouse (see product page for indicative lead times).
All items purchased that are in stock will be sent out to you within 5 to 7 working days.
If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at our warehouse and they have been quality checked.
*Standard delivery does not include assembly or unpacking. Occasionally the delivery company may require assistance unloading larger items.
Our small furniture delivery service offers delivery right to your front door (if the destination is an apartment, flat or complex, the order will be delivered inside the entrance to the building).
Our preferred courier service will be used for most smaller orders and you can rest assured that your parcel will be trackable at every stage.
The typical delivery window is 5 working days from the time your items arrive at our warehouse (please note that many of our products have lead times associated with them which can be clearly seen on the product page).
All items purchased that are in stock will be sent out to you within 5 to 7 working days. All orders placed after 1pm (GMT) for in-stock items will be processed the next working day.
If you have ordered multiple items, we will aim to send these out to you in one delivery as soon as they all arrive at the warehouse and they have been quality checked.
*Small furniture deliveries do not include assembly or unpacking.
The pricing for Small Furniture delivery is dependent on the destinee's post-code. An estimate will be given at checkout but this could change when your order is processed and you will be contacted if there is any discrepancies.
Most furniture and large items are delivered by our two-man Furniture Delivery service.
Typical delivery time scales for Items not held in stock are indicated on the relevant product page. We will advise you of the expected delivery date by telephone and/or email.
We deliver Monday to Friday. We will advise you whether to expect delivery in the morning (8am-12noon) or afternoon (12noon-4.30pm).
If you have agreed a particular delivery time, but are then out when our driver(s) arrive, we can rearrange delivery, but an additional delivery charge will apply, even if the original delivery was free of charge.
Our Home Delivery team will deliver to the room of your choice, subject to accessibility (see our access requirements for more information), remove all packaging – unless instructed otherwise – and, if necessary, assemble the item to allow you to inspect the item.
If you are satisfied, you will be asked to sign our Proof of Delivery note, to accept the goods. If someone else is accepting delivery on your behalf, please ensure they are aware of the product details and your criteria for acceptance.
On rare occasions, circumstances beyond our control can delay delivery. If this happens, we will keep you informed, but we cannot accept liability for any loss or inconvenience that may result from the delay. If the delivery address is changed after the order is placed, we will recalculate the delivery charge and either charge or refund you the difference.
Please note, if your orders cannot be delivered due to access restrictions, you remain liable for the full order value and the full delivery charge.
Furniture and other large items held in stock are typically delivered in 8-10 working days, if the delivery address is within the M25. Outside the M25, delivery may take up to 21 working days.
The pricing for Large Furniture delivery is dependent on the destinee's post-code. An estimate will be given at checkout but this could change when your order is processed and you will be contacted if there is any discrepancies.
ADDITIONAL CHARGES APPLY
For all deliveries to Zone 2, please contact the main showroom on 020 8539 0275 | info@rm-interiors.co.uk to request a quote.
International delivery charges are available on request we will contact you with a confirmed delivery charge. For more information, please contact our Customer Service team on +44 (0)20 8539 0275 or e-mail us info@rm-interiors.co.uk
As we have a very large range of products which are different shapes sizes and weight our delivery charges for International addresses are estimates and we will contact you with a confirmed delivery charge and to discuss shipping options with you.
We reserve the right to amend the delivery charge and will advise you of any changes once we have received your order. Lead times for delivery may vary, depending on the delivery location. For some territories, such as the Asia, South America and Australasia, delivery charges may be based on delivery to port and you will need to arrange collection and customs clearance. We will advise you of this once we have reviewed your order.
We deliver to the following countries:
Europe Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
Rest of the World United States of America, Antigua & Barbuda, Australia, Bahamas, Bahrain, Barbados, Brunei, Canada, Grenada, Hong Kong, India, Israel, Jamaica, Japan, Malaysia, New Zealand, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Africa, St. Kitts & Nevis, St. Lucia, St. Vincent & The Grenadines, Taiwan, Trinidad & Tobago and the United Arab Emirates.
Please note, delivery charges are estimated and are based on a calculation with Delivery Duty Unpaid, therefore, you are liable for any import duties and taxes that may be incurred. We regret that R&M Inteiors are unable to offer guidance on such duties or taxes and recommend that you contact your local Customs Office.
Please note, you are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery.
You are also obliged to provide any required parking permits in advance of delivery. The delivery charge does not include any costs resulting from the removal of fixtures, including windows and doorways, or specialist lifting equipment.
If our delivery staff considers access unsafe, we will be unable to deliver your goods until safe access is provided.
Please note, if your orders cannot be delivered due to access restrictions, you remain liable for the full order value and the full delivery charge.
If you have any concerns about access via restricted spaces, such as doorways, stairs, lifts or hallways, we strongly advise you contact customer services prior to purchase. In some circumstances our delivery staff will inspect the delivery address to confirm whether delivery will be possible.
Please call 020 8421 1779, between 10am and 6pm, Monday to Friday to discuss further.
Goods that have been specially made to order in a specific size,finish or colour as per the customer’s specifications cannot be returned.
This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. ‘Made to order’ items are defined as items that are specially produced based on a customer’s choice of size, finishes as ordered, and put into production as per these specifications. All ‘Made to order’ items are clearly labelled as such on the corresponding product page and in the shopping basket. If your order is received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible depending on the factory.
Please only place your order if you are sure that the item, finish and size is right for your needs as you will not be able to change the order after the item has been entered into production. The exception to this is, of course, if we have not supplied the correct item or specification as per the order confirmation. It is also imperative for you to check access into your property as delivery will be actioned on the basis that you have checked the dimensions of the item you wish to order and that if fits through all doorways, stairwells and within the area of intended use.
If you would like to return or exchange a standard product where no finish options have been specified by you, please contact us within 14 calendar days of receiving your order. You must return or exchange goods within 14 calendar days of cancellation but R&M Interiors is not responsible for any item that is not returned in the manner set forth below.
The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our warehouse or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.
Where items are large or fragile (as determined by R&M Interiors) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it.
The value of all accurately returned, unwanted products will be credited to the original purchaser’s credit or debit card minus any relevant collection charges within 14 days of receipt by us of the return. The same procedure and guidelines should be followed if you would like to exchange your order but, again, collection and re-delivery charges will apply if required and any necessary revised payments processed.
In the event of your order being received in a faulty or damaged condition, please notify us as soon as possible after you have received your goods as no claim for a replacement for damaged or missing goods can be made after three days; the manufacturer’s standard warranty on faulty goods remains valid beyond this period. Any claims regarding damaged/defective items must be made initially by calling the showroom on 020 8539 0275 and then followed up by a written claim via email to info@rm-interiors.co.uk
At R&M Interiors, we take care of all customs and duties associated with importing European furniture and lighting designs into the UK. So they’ll be no hidden surprises. And no ludicrously late lead times. Just great service from start to finish.